Return & Exchange Policy
Shipping And Handling
FREE STANDARD POSTAGE is available on all orders over £75.00 going to a UK Mainland address (Excluding Scottish Highlands)
UK Mainland (Excluding Scottish Highlands)
Small slim items - Large Letter - £1.95.
Larger orders up to 1kg - 1st class small packet - £3.75.
Large Items over 1kg will be sent by Next Working Day delivery - £7.95
Next Working Day delivery is available on orders placed before 12 noon (Monday - Thursday) - £8.95
Isle of Wight
Small slim items - Large Letter - £1.95.
Larger orders up to 1kg - 1st class small packet - £3.75.
Large items up to 1m DPD (1 to 2 days) - £7.95. Longer parcels over 1m FedEx (1 to 2 days) - £16.50
Up to 1kg - 1st class small packet - £3.75.
Large items up to 1m DPD 2 day service - £13.00. Longer parcels over 1m FedEx - £30.00
Up to 1kg 1st class - £3.75
Large items up to 1m DPD 2 day service - £16.50. Longer parcels over 1m FedEx - £36.00
Isle of Man and Isles of Scilly
Up to 1kg - 1st class - £3.75.
Large items up to 1m DPD 2 day service - £20.00. Longer parcels over 1m FedEx - £36.00
Up to 1kg - 1st class - £3.75.
Large items up to 1m Skynet 3/4 day service - £20.00. (For longer items please contact us for a quote)
Up to 1kg - 1st class £3.75.
Large items up to 1m DPD 2 day service - £10.00. Longer parcels over 1m FedEx - £28.00
Republic of Ireland
Small items up to 2kg will be sent by signed for air-mail at cost.
Larger items up to 1 metre will be sent with Skynet - £13.00. (For longer items please contact us for a postage quote.)
Small items will be sent by signed for air mail at cost.
Larger items up to 1 metre will be sent by Skynet. (For longer items please contact us for a postage quote.)
Rest of World
Small items up to 2kg will be sent by registered and insured air-mail at cost.
(Overseas customers - If your order exceeds the shopping cart's limits, please email us at firstname.lastname@example.org for a quote)
At Marie-Clare Vintage, we endeavour to process and despatch your orders as quickly as possible and orders placed before 12 noon are normally despatched the same day. Next Working Day orders should be with you the working day after ordering (please note Next Working Day orders placed after noon on Thursday will be delivered on the following Monday and orders placed after noon on Friday and over the weekend will be delivered on the following Tuesday). 1 to 3 day is also often delivered the next working day but it is NOT a guaranteed service so may take slightly longer. Small items are usually sent with the Royal Mail and larger items with a carrier, FedEx, DPD, Evri or UPS.
During periods of peak demand we may not be able to keep up with our normal despatch schedule so if your order is time critical please e-mail us at email@example.com to let us know that your order is urgent
1-to-3-day parcels should in theory be, and in many cases are, delivered the following working day. Although at times it can take slightly longer, we regret that we cannot take any action with regards to delayed 1st class parcels until 14 working days after despatch.
International orders are generally sent by air and delivered in 7 to 10 days depending on destination
All delivery times are estimates only and Marie-Clare Vintage cannot guarantee delivery times due to any inconsistency, bad weather or other unavoidable problem with the carriers or the Royal Mail.
If you feel that your order is overdue, please e-mail firstname.lastname@example.org and we will investigate for you.
All next Working Day and large parcels will require a signature on delivery so please ensure that someone will be available at the delivery address to sign for the parcel.
Should we be unable to deliver your goods as agreed, Marie-Clare Vintage will contact you to arrange an alternative delivery time. Should no alternative arrangements be possible a full refund will be made.
If your item is not in stock, we will back order for you. You will either be emailed, or notified with the remainder of the order in the case of part orders, If you wish to cancel a part order please let us know by email email@example.com or by phone on 07977 846509.
All orders include VAT at 20%.
Exports (including those to the EU) may be liable to import duties and domestic taxes which must be paid on receipt and over which we have no control.
Credit Card Security
Our shopping cart is totaly secure and is held on a secure server. Credit/Debit Card Payments are taken through our secure payment service provider, Wix Payments. This system is in-line with the latest best practise and your card details are not submited to, or held by, Marie-Clare Vintage.
Our aim is to try and guarantee your satisfaction and to this end we endeavour to check that all items are correct before despatch. In the unlikely event that there is something wrong with the order we will try and rectify the problem as quickly as possible. If an item is found to be defective upon receipt, we will replace it at our expense as soon as we receive the faulty item back. To arrange this just call us on 07977846509 within 7 working days of receipt and speak to any of our sales staff. If preferred, you can email us at firstname.lastname@example.org.
Warranty & Guarantee
Most of our products come with a full manufacturer's warranty against manufacturing defect, normally for 12 months from the date of purchase. Please note this warranty only covers faults caused by manufacturing defect and will not cover any faults which are a result of neglect, misuse, modification or general wear and tear. If a product becomes faulty during use please contact us and we will advise you how to make a warranty claim. (This does not affect your statutory rights).
If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 14 days from receiving the product, within which time you may return it. Please notify us before returning the item and make sure to include your name, address and instructions with the returned item.
The cost of the goods and the standard delivery charge, if any, will be refunded, so long as the goods are unused and in saleable condition. It is the buyers responsibility to ensure the goods are of resalable condition before being returned. We retain the right to deduct upto 20% of the value of the goods if the goods returned are deemed unfit for resale.
Your postage charges for the return of the goods will not be refunded and the goods are your responsibility until received by us. For returning expensive items we recommend that you use registered post.
If for any reason you are not totally happy with our goods or services and have a complaint, please email us at email@example.com. All complaints will be acknowledged personally, within 5 working days. We will endeavour to reach a solution with you within 7 working days. All complaints will be logged so that we can monitor them for internal usage only.
If you need to reach us for any reason, including complaints, please email us at firstname.lastname@example.org. Alternatively, you can call on +44 (0) 7977846509 or write to us at Unit 4, Roddy’s Retreat, Hobbs Point, Pembroke Dock, Pembrokeshire, SA72 6TR.
Please note we are a specialised mail order company and regret that we do not have a showroom for you to visit. If you wish to call personally and collect an item please phone first to make an appointment.
Our Commitment to you
At MCV we value your privacy and the security of your data is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.
If you shop online, your use of this website is governed by our terms and conditions. Please ensure you have read and understood them in addition to this policy.
Our promise to you
We respect, and are committed to protecting your privacy and will always process your personal information in accordance with GDPR and any other relevant legislation. We will not sell any information that identifies you to any other organisations without your consent and any information you give to Marie-Clare Vintage will be held with the utmost care and security.
Information we collect from you and how we use this information
Information that you provide to us such as your name, address, telephone number, email address and payment card details.
Information about the products and services you purchase from us.
Information such as your computer's IP address and anonymous information collected from cookies* when you are browsing our website.
Information from other sources like credit reference agencies, the DVLA, social media providers, marketing and research companies, as well as information that is publicly available.
This information is crucial in fulfilling our commitment to you to process your order or service requirement.
Help us ensure the orders placed are not fraudulent, protecting all parties. Review sales and trends to improve our product range and service to you. To support swift resolution of any enquiries from the customer.
The cookies stored on your computer or other device when you access our websites are designed on behalf of Marie-Clare Vintage and are necessary to enable you to a make purchases on our website.
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
If you choose to disable cookies this will affect the way in which the website works. What effect depends on which cookies you disable but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.
Who might we share your information with?
Carriers - We may pass your contact details, address, telephone number and e-mail address, on to our carriers to allow them to fulfil our delivery to you.
Reputable partners, suppliers or agencies so they can process your personal information on our behalf…but only where they meet our strict standards on the processing of data and security.
If we change our name, ownership or sold to another organisation, we may transfer any personal information we hold about you to the other party to enable them to continue to provide services to you.
Informing you about products or services.
The information we communicate to you may be sent by email, SMS, social media or other electronic means, post or via telephone provided you have consented to us doing so. If you wish to amend your marketing preferences you can do so by clicking on my account and following the directions to amend your status or by calling us on 07977 846509.
Your personal data is protected in the UK by the GDPR regulations. This ensures the data we hold about you should be processed lawfully and fairly. The information should, where required, be kept up to date and not retained for longer than is required for the purpose of day to day business. The information will be kept securely to prevent unauthorised access by unauthorised people.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at email@example.com.
We treat all the information we hold securely and with the utmost care.
Your payment details are stored on our payment service providers secure site in an encrypted format.
Please be aware that we will only ever contact customers requesting confirmation of account details if your card is declined at the point of payment, or in certain circumstances when a refund to your card is required.
We will never ask you for your password.
We advise you never to enter your account number or password into an email or after following a link from an email.
This policy was updated in June 2022. Any future changes will be communicated via the website and immediately to ensure you are up to date with any changes.
If you are not totally satisfied with your purchase for any reason, then you may return it to us for an exchange or refund. You have 14 days from receiving the product, within which time you may return it. Please notify us before returning the item and also make sure to include your name, address and instructions with the returned item. The cost of the goods and the original delivery charge, if any, will be refunded, so long as the goods are unused and in saleable condition.
Your postage charges for the return of the goods, will not be refunded and the goods are your responsibility until received by us. For returning expensive items we recommend that you use registered post.
For the return of faulty items please see the Guarantee section of our Terms and Conditions
SEE NOTES BELOW (*1)
(*1) - SPECIAL ORDERS If the item you wish to return is not a normal stock item and was specifically ordered for yourself then there will be a 20% restocking fee deducted from the amount refunded.