Return & Exchange Policy
Free UK Delivery
Europe & Rest of the World
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Small items will be sent by signed for air mail at cost. For larger items please message before purchase for a shipping quote
Complaints
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If for any reason you are not totally happy with our goods or services and have a complaint, please email us at marieclarevintage@gmail.com. All complaints will be acknowledged personally, within 5 working days. We will endeavour to reach a solution with you within 7 working days. All complaints will be logged so that we can monitor them for internal usage only.
Reaching Us
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If you need to reach us for any reason, including complaints, please email us at marieclarevintage@gmail.com. Alternatively, you can call on +44 (0) 7977846509
Please note we regret that we do not have a showroom for you to visit. If you wish to call personally and collect an item please phone first to make an appointment.
Privacy Policy
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Our Commitment to you
At MCV we value your privacy and the security of your data is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.
If you shop online, your use of this website is governed by our terms and conditions. Please ensure you have read and understood them in addition to this policy.
Our promise to you
We respect, and are committed to protecting your privacy and will always process your personal information in accordance with GDPR and any other relevant legislation. We will not sell any information that identifies you to any other organisations without your consent and any information you give to Marie-Clare Vintage will be held with the utmost care and security.
Information we collect from you and how we use this information
Information that you provide to us such as your name, address, telephone number, email address and payment card details.
Information about the products and services you purchase from us.
Information such as your computer's IP address and anonymous information collected from cookies* when you are browsing our website.
Information from other sources like credit reference agencies, the DVLA, social media providers, marketing and research companies, as well as information that is publicly available.
This information is crucial in fulfilling our commitment to you to process your order or service requirement.
Help us ensure the orders placed are not fraudulent, protecting all parties. Review sales and trends to improve our product range and service to you. To support swift resolution of any enquiries from the customer.
*Cookies
Like most websites, Marie-Clare Vintage use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart 'phones or 'tablets') as you browse this website. They are used to 'remember' when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online.
The cookies stored on your computer or other device when you access our websites are designed on behalf of Marie-Clare Vintage and are necessary to enable you to a make purchases on our website.
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
If you choose to disable cookies this will affect the way in which the website works. What effect depends on which cookies you disable but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.
Who might we share your information with?
Carriers - We may pass your contact details, address, telephone number and e-mail address, on to our carriers to allow them to fulfil our delivery to you.
Reputable partners, suppliers or agencies so they can process your personal information on our behalf…but only where they meet our strict standards on the processing of data and security.
If we change our name, ownership or sold to another organisation, we may transfer any personal information we hold about you to the other party to enable them to continue to provide services to you.
Informing you about products or services.
The information we communicate to you may be sent by email, SMS, social media or other electronic means, post or via telephone provided you have consented to us doing so. If you wish to amend your marketing preferences you can do so by clicking on my account and following the directions to amend your status or by calling us on 07977 846509.
Personal Data
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Your personal data is protected in the UK by the GDPR regulations. This ensures the data we hold about you should be processed lawfully and fairly. The information should, where required, be kept up to date and not retained for longer than is required for the purpose of day to day business. The information will be kept securely to prevent unauthorised access by unauthorised people.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at marieclarevintage@gmail.com.
Security
We treat all the information we hold securely and with the utmost care.
Your payment details are stored on our payment service providers secure site in an encrypted format.
Please be aware that we will only ever contact customers requesting confirmation of account details if your card is declined at the point of payment, or in certain circumstances when a refund to your card is required.
We will never ask you for your password.
We advise you never to enter your account number or password into an email or after following a link from an email.
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Policy changes
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This policy was updated in June 2022. Any future changes will be communicated via the website and immediately to ensure you are up to date with any changes.
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No Returns Policy
At Marie-Clare Vintage, all sales are final. Due to the unique nature of antique and vintage items, we are unable to accept returns or exchanges.
We strive to provide detailed descriptions and clear photographs of all our items, highlighting their condition, age, and any notable characteristics. If you have any questions or need additional information about an item before purchasing, please don’t hesitate to contact us.
Your satisfaction is important to us, and we are happy to assist you in making an informed decision. Thank you for understanding and for choosing Marie-Clare Vintage.
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